They were very meticulous about making sure I understood how it would be cleaned, any risks involved, etc.
Q: Can you really get the odor out of my pet stained rug?
A: Absolutely. Behnam Rugs has developed an exclusive wash process for pet stains and the odor they cause. The wash contains no harsh chemicals or perfume. We fully guarantee your rug will be clean and odor free!
Q: How often should I wash my rug?
A: Once every 4-5 years is usually sufficient. Remember, even if you vacuum regularly, your rug continues to hold some dirt, the environment dulls its surface and the wool needs to be conditioned. If your rug is exposed to heavy traffic and soil, we suggest washing more frequently.
Q: Should I let my carpet technician also clean my handmade rugs?
A: Definitely not! Many of these firms do a fine job on wall-to-wall carpeting, but the same techniques applied to handmade wool rugs can be disastrous! They employ cleaning agents specifically formulated for synthetic wall-to-wall carpeting while using hot water or steam to agitate and suspend the soil. This is too harsh for handmade wool rugs. Once dry, the rug will lose its luster and look dull and lifeless. In time, it will shed excessively because the hot water and detergent residue left behind has dried out the wool. Please, let these men do what they are good at and let Behnam hand wash your handmade wool rugs.
Q: How long before I get my rug back?
A: The whole process is preformed in house so normally the washing, drying, grooming, and re installing your rug takes about one week.
Q: Is a rug pad necessary?
A: You bet! (See care and maintenance section). You should always have proper padding under your rugs. Not only do they prevent accidents caused by slipping, but also they keep your rug secure and stable. This will greatly prolong the life of your rug.
Q: Do you pick-up and deliver?
A: Certainly. Pick-up and delivery is free of charge within our coverage area.