Success Stories

success stories

From 72 reviews
Bobbie James

The most professional group of rug cleaning folks I have ever dealt with. Thanks

Response from business owner

Dear Bobbie, thank you so much for your wonderful review we look forward to taking care of you again in the future.

via Facebook
J. B

I was satisfied that my Oriental rug was handled properly. The rug was finished in a timely fashion and was delivered to my daughter's home as requested.

Tony G.

We have only used Behnam Rugs for their cleaning service at this point and they have done a wonderful job on all of the rugs we've taken to them. One had a stain I thought had absolutely ruined the rug. They removed the stain without any …

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via Yelp
R. M

very good customer service and friendly people. thank you.

Alice Snow

Quickly cleaned and professional service.

Response from business owner

Ms. Alice Snow, thank you for giving us your thumbs up for the services we did to restore your flooded damaged rug. If there is anything more we can do for you in the future please let us know. Thank you again!

via Google
Rima Phillips

The pick up and delivery was painless. I had to change delivery time, customer service was delightful. Ben was informative when describing the details of minor repairs. Very fair and honest. I will certainly use them again.

Response from business owner

Thank you Rima Phillips for trusting us and letting Behnam Rugs Persian Rug Cleaner wash and repair your valuable rugs. It was a pleasure working with you also. If you have any more questions regarding rugs please do not hesitate to call on us again. Thank you

via Google
ron walden

Our family has been doing business with Behnam for 32 years...we have purchased high quality rugs for our living, dining & family rooms and we

always call on Behnam for cleaning when necessary. They have also done flawless repair work on …

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Response from business owner

Dear Ron & Judy,

Thank you very much for your wonderful review we look forward to continue serving you in the years to come.

via Google
Ruth Alhilali

They did a good job of repairing fraid edges and were careful in cleaning.

Response from business owner

Thank you Ruth, for your review and picking Behnam Rugs for all your rug care needs.

via Facebook
Ruth Alhilali

Good job repairing frayed edges. Kept word on completion date to meet my time constraints. They know what they are doing.

Response from business owner

Dear Ruth,

Thank you for your lovely review it was a pleasure working with you we look forward to seeing and working with you again in the future!

via Google
Ralph Hunkins

Excellent repair and cleaning work of the rugs by hand. The go-to experts for these very valuable treasures.

Response from business owner

Dear Ralph,

Taking care of your precious rugs is what we do best! Thank you for your business and we look forward to servicing you again in the future.

via Google
Linda Riley

Great personalized customer service whether it is for purchasing, cleaning/repairs, or insurance appraisals.

Response from business owner

Dear Linda,

It was a pleasure working with you, and we look forward to again meeting all your needs in the future.

via Google
T. H

Great selection of rugs, very knowledgeable and helpful with our selection

Lucy Edling

Behnam has been cleaning my rugs for 15 years. They pick them up for me, and place them carefully down after cleaning in just the right place. All repairs and maintenance on the rugs is always beautifully done. The showroom is gorgeous, and…

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Response from business owner

Dear Lucy,

Thank you for your wonderful review it has been a pleasure serving you for the last few years and we look forward to continued taking care of all your fine rugs in the future! Love you Behnam Rugs

via Google
L. B

I am very pleased with Behnam Rugs. They professionally cleaned my wool rug at a reasonable price. The rug now looks like new.

Stephanie Booker

Benham rugs pulled off a miracle with my hand knotted rug. An entire tube of red lipstick was smeared on the 6 x 9 rug, from one end to the other. I thought it was ruined. Benham was able to clean the rug completely and remove all of the …

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Response from business owner

It was a pleasure to work for you, we are glad you are happy with our services and we want to thank you for your review it really helps our business and other rug owners pick Behnam Rugs for all their rug needs also.

via Google
Mr. & Mrs. S. Stuckey

I would highly recommend Behnam Rugs

Giuseppina I

AWESOME SERVICE, I'LL RACCOMEND IT TO EVERYONE!

C.r. H

Friendly service. Rug was nicely cleaned.

Linda Davis

I had my rug cleaned by Pauls Carpets in New York. Just before I moved to Texas When our home was built we had the opportunity to unfurl the rug only to find that our beautiful chinese hand knotted rug was ruined. We brought it to Behnam…

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Response from business owner

You are very welcome! Thank you for trusting us with your fine rug. We enjoyed having you as a loyal customer.

via Facebook
J. G

From the time I dropped my rug off for repairs I was greeted with smile and a very knowledgeable individual who took care of me immediately

They quoted me a time frame for the repairs and all that will be done to my rug. When I picked up my rug on 12/29/16 I was very happy with the repair and the appearance of the rug. They cleaned it as promised and I was unable to see where the original damage was to the rug.

I highly recommend Behnam Rugs for any purchases your might be considering or any repairs needed on any rugs you may own.

Jacque G, Canton, TX

Bobby F.

Nobody washes and clean rugs like these guys. My rug looks better than the 1st day I bought it. The fact that they use only organic shampoos, natural drying and wash every rug by hand is what sold me on them.

via Yelp
E J.

When my in-laws asked us to have a family heirloom antique rug cleaned and repaired, I was scared. What if the colors bleed? What if the base wool unravels? What if 12'x14' rug comes back as a giant heap of twine? While saying I needed a …

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Response from Ben T.

Dear E J. family thank you again for your detailed review! We look forward to serving you again in the future.

via Yelp
Barbara L.

Did a super job . Very knowledgeable about rugs. Extremely professional , we are quite pleased .

via Yelp
Beau M.

I had couple of rugs damaged during flooding. Had local carpet cleaner come by to pick them up for cleaning. I got the rugs back 5 days later but the moldy smell and stains were still on the rugs. I was very unsatisfied with the result. I …

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via Yelp
Brad F.

My dog had an accident on our Persian rug and I googled rug cleaners in my area and Behnam Rugs popped up. I called them and was very worried that the stain might have ruined my rug. They came and picked up the rug an hour after my phone …

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via Yelp
Joe H.

We brought our rugs to Behnam for repair. The fringes were ripped and damaged along with lots of wool sprouting all over the rug. We didn't know how this happened but as soon as Ben (owner) saw our rugs, he was able to tell us how it …

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via Yelp
A. M

The folks at Behnam were great. Very helpful, and my wife's antique carpet looks amazing after the cleaning and repair.

J. H

I would recommend Behnam to anyone who owns a rug. They have the one of the best rug cleaning and repair stores in the DFW area. Beautiful rug store inside. They cleaned a large rug for me I have owned for years when I picked it up it looked brand new.

Johnson

Benjamin Rugs always gives me the best advice & the best work on my family heirloom Oriental rugs.

Mr. & Mrs. T. Darger

I've taken my beloved 20 year old rug to these folks several times to have it cleaned. It always comes back to me clean, fresh and in nearly new condition. These guys know their rugs!

Ms.B.Traub

Very good experience.

J. L

Benham Rugs are very professional and knowledgeable! They have taken care ofour rugs for over a decade and we have always been pleased with their service. They make owning rugs very easy and enjoyable.

R. B

Did great job on our rug and the service was outstanding

Suzanne Ussery

This is a great company for cleaning your rugs and buying new rugs.

I would highly recommend them.

S. Ussery

Response from business owner

I just noticed your really nice review online. We do appreciate reviews like yours it gives us a better opportunity to help other rug owners get their rugs treated right also. It also helps other rug owners find us online. Please feel free to contact us again if you have any more rug needs. Thank you again Mr. Ben "Behnam" Tavakolian.

via Google
Arlene Johnson

I brought several rugs in to be cleaned and they did a terrific job. I was very satisfied with the work that was done.

Response from business owner

Thank you very much!

via Google
Sarah Reed

I had my rugs cleaned and reworked. The folks at Brehnam Rugs were very straight forward and honest. When I had a concern about the fringe on one of the rugs, they took care of it promptly and without any hassle.

Response from business owner

Thank you very much!

via Google
Sheri G.

I have been a customer of Behnam Rugs since 2007. They have cleaned my rugs multiple times due to pet stains and the rugs always come back looking and smelling like new. They are very knowledgable and will take great care of your rugs.

via Yelp
Linda Kjeseth

From the minute I walked in the door, the sales team was there to help me. The asked all the right questions Size.. Color.. Material. ..Price range etc. I loved the rug we decided on from the minute I put it down on my wood floor. Simple …

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Response from business owner

Thank you very much!

via Google
Mark Nelson

They cleaned some of the carpets I brought home from Afghanistan and also made repairs to one I found that I really liked, but it had serious condition issues. They were also able to help me better understand what it is that I purchased (…

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Response from business owner

Thank you very much!

via Google
Lesa Gibson

Cleaned a rug for me that had a bad pet stain. Got rid of the stain and the smell for good.

Response from business owner

Thank you very much!

via Google
tricia wood

Personal advice and topnotch workmanship for cleaning and restoring oriental rugs.

Response from business owner

Thank you very much!

via Google
Karen M.

Behnam Rugs cleaned and repaired two fine Persian rugs that my husband and I have cherished for many years. The professionals there did an excellent job, made good recommendations regarding care and treatment, and were thoughtful and …

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via Yelp
Sharon Adler

I purchased my rugs from Behnam Rugs in 1985 and have used them many times to clean and make repairs. I live over 100 miles away from their store now but it is well worth the drive to have them to continue to care for my rugs. They will be …

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Response from business owner

Thank you for continuing to be a loyal customer!

via Google
Sweet C

Great service. Had a Persian rug cleaned. Fair price.

Mr. McCraw

We found a wide selection of the size rug we we're looking for at Behnam. The owner informed us about the product and the weaving process, then let us browse through the choices without pressure. Once we made our selection, they immediately prepared the rug for us to take home. The rug we bought is beautiful in our home and we will remember where to shop when we need another!

Ms. Kuhnert

Very efficient and good work. Rug repair made it look like new. Have had all my carpets cleaned I'm the past and am loyal customer!!

D.kunsch.

All rugs are handmade and vastly superior to rugs I've seen anywhere else. The selection is enormous and the owner, Ben, is extremely helpful in narrowing down the best choices. I've bought three rugs there and will purchase more. If you are considering a rug, I recommend you start with Ben.

Mr.A.Smith

I bought a Persian rug at an estate sale and took the rug to Behnam for cleaning. The owner was very kind in explaining the cleaning process to me. He also gave me background info on the type of rug I had purchased. The rug looked great after the cleaning and minor repair. I will definitely use Behnam again.

Ms.S.Thompson

I purchased a new oriental rug and had one oriental rug cleaned. Mr Beham was very helpful in advising me on the styles available for the look I wanted. The staff was easy to work with and the carpet was delivered in a very timely manner. The gentlemen who delivered the carpet did an excellent job placing the carpet exactly where I wanted it.

The cleaning of my carpet took longer than I anticipated, but I was told it would take some time. The outcome of the cleaning met my expectations. Overall a great experience. I will use their sevices again and have no hesitation in recommending them.

Mrs.dian. S

My rugs required not only cleaning but various levels of restoration including edge repair, refringing, and new mats. I left everything in the hands of the professional staff, and the results were spectacular! The five rugs have never looked more beautiful. I was given accurate price quotes, progress reports, and helpful professional advice about the status and care of my rugs. This is the only company I will have care for my rugs.

Dana

Very reliable – exceptional service – trust worthy

Tamela I

They did a great job repairing the Tassels and cleaning the rug.

M. I

Had an Indian carpet cleaned. It was ready before promised and looked beautiful. They honored a coupon discount even though I had forgotten the coupon. I also got some info about the carpet, type of design, etc from the owner. I will be back!

Dudley

I brought in my silk rug and the results were great!

Anonymous

Excellent

K. M

They did exactly what they said they would do. My rugs were thoroughly cleaned with obvious care. You will not be disappointed

Charles A.

Great service, very good prices. They saved our carpets by hand washing them with organic cleaning material. All the spots and stains are removed. Thanks a lot.

via Yelp
Ryan Bartlett

Behnam rugs is in a class of its own. It's the industry leader in Dallas for persian and oriental rugs in terms of sales, cleaning, repair and restoration. I recommend every in the Dallas area to check them out if you have any issues with …

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via Google
Chuck W.

I carried a rug in for cleaning a couple of weeks ago. Behnam did a nice job of cleaning, trimming, and making my Persian rug look beautiful again. They also cut a new pad for me. Great Results!

via Yelp
Nanci K.

I have taken in both my oriental rugs (both big and small) to Benham rugs for cleaning. Both times they have done a great job cleaning/restoring rugs. Their prices are very competitive if not better than competitors. Service was exceptional…

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via Yelp
Ally A.

Wow – they did a FANTASTIC job cleaning and restoring my rugs. One of the rugs is an antique that was used and stained and unraveled in one area. It came back 100% restored! I have sent 5 rugs to them and highly recommend it! Their rug mats…

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via Yelp
Marie H.

I recently committed to do an estate sale for a friends mother. I am not a Estate Sale Company and really had no idea on the value of several rugs in the house.

Behnam rugs was kind enough to help me with this. What a warm and kind person

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via Yelp
Kathleen T.

When my best rugs need to be cleaned or repaired, I bring them to Benham. I've been bringing my rugs here for years and consistently receive excellent service and top quality results. The building itself is worth a visit, as it is filled …

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via Yelp
Bruce W.

We recently had a pipe leak while we were out of town that resulted in serious flooding of our home. My large wool area rug was soaked in

some areas, and 'bled' on itself...causing dark discoloration on the lighter parts. I had used Behnam …

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Response from Ben T.

Thank you Bruce W. for trusting Behnam Rugs with your emergency rug washing. It was our pleasure to restore your 40+ year old rug and re-install it so you can enjoy your rug again for many years.

via Yelp
Mark C.

You just walk in and you feel calm...

They do wonderful work cleaning and restoring your rugs in addition to having an amazing inventory.

Response from Ben T.

Thank you Mark C. for being a loyal customer of Behnam Rugs and sharing about our company here on Yelp. We are glad you enjoyed your visit and service and look forward to serving you again in the future.

via Yelp
Shanon L.

I dropped off a large silk area rug to have some stains removed -the staff are very friendly, professional and knowledgeable, they charged a fair price, explained the cleaning process, had it ready within a reasonable amount of time, did …

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via Yelp
Lisa S.

Behnam Rugs just recently cleaned and repaired a Karastan rug for me that was 4 x 6. They did an amazing job! The colors in the rug look much brighter.You cannot see where they repaired the stitching on the sides that had been worn off. …

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via Yelp
Randy K.

We needed our Persian rug cleaned. It was a very expensive item and we needed a true professional company to handle the job.

When I brought the rug to Benham, Ben the owner was able to tell me EXACTLY where the rug was made, where I bought …

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via Yelp
Michelle I.

The service and knowledge of the staff is excellent. They cleaned an oriental rug that had an old pet stain and did an excellent job. The rug looks as good as new. They were very friendly and professional. While I was there, I also got to …

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via Yelp
Afton Claiborne

Very professional. They gave me a lot of information about my rug, and were very meticulous about making sure I understood how it would be cleaned, any risks involved, etc. They did a great job and the rug looks fantastic. Good work and …

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via Google
Cody Sharp

Great customer service and VERY informative about quality rugs. They definitely posses the skills and knowledge to make any customer comfortable.

via Google
Jennifer L.

Very professional. They gave me a lot of information about my rug, and were very meticulous about making sure I understood how it would be cleaned, any risks involved, etc. They did a great job and the rug looks fantastic. Good work and …

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via Yelp

Thank you for explaining the difference between woven rugs and tufted rugs.  It helped me understand why the tufted rugs can sometimes have an odor due to the glue that is used to hold the fibers in place.  I appreciate your patience with my other basic rug questions as well.  You customer service was excellent!

Ms. Sharon
August 2015
Email Review

I bought an oriental rug at a yard sale for $75.  I had it cleaned, appraised and repaired at Behnam Rugs.  The rug is a runner 35 ”  x  86 “.  It’s a Hamadan, value $2000.

                                                   Ms. Kay W.Allen, TX.

Email Review

————–


Our beautiful Indian Keshmire wool & silk rug sustained a large blood stain when I fell face down on it. Behnam’s expert technicians removed it completely. No one else will ever clean our oriental rugs.

Mrs. S.C. Hughes, Dallas TX


Thank you for saving my rug!  I thought I had ruined it after my attempt at washing it.  I am so glad I found you!  Not only is it completely repaired, it looks brand new!  I highly recommend Behnam Rugs.

Mrs. N. Valles, Forney TX


Dear Mr. B: Thank you so much for the lovely job you did on my small rugs. The larger of the two is a retired Claire Murray hand-hooked wool rug and I was so disappointed at the way it had looked, since it had become dull in appearance. It looks wonderful. I know this is just a tiny rug in comparison to some of the lovely large rugs you have in your showroom, but it is special to me and I appreciate your careful handling…

Mrs. C. Lanier,  Carrollton TX


“I am so pleased with my rug that Behnam cleaned and repaired. I purchased a console to replace an amoire for my family room. The corner of the amoire had been sitting on the rug for nine years. The rug was damaged in that area apparently from “rug moths” which i did not know anything about. They were able to repair the rug and it looks great!”They picked the rug up and delivered restored and cleaned in a timely manner. Thanks Ben!”

Mrs. R. Slack, Plano TX.


“Behnam Rugs provided top-notch service and worked a minor miracle. I thought I had lost a $2k investment in my Oriental rug until I found them. They were able to remove a red Jello stain that had been there for nearly 10 years — two other services tried and failed to remove it, but Behnam saved my rug! I couldn’t be more pleased with Mr. Tavakolian and his courteous and efficient staff.”

Mrs. V. Moore, Arlington TX


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